1. Where do you ship to?

Unfortunately, due to new GPSR (General Product Safety Regulation) for Northern Ireland and Europe,
I am unable to ship to these destinations at this time. This restricts shipping to the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Places that are not in the above list are available for shipping. Please do not place an order if you are affected by the GPSR Regulation as your order will be cancelled and refunded.

Plans are being discussed on how to resolve this in the future.

2. What courier do you use?

All print orders are shipped using Royal Mail with tracking.

Original pieces are shipped using DPD, with tracking and signature.

When your order has been shipped you will receive a tracking number which you can track on the couriers website.

3. When will I receive my order?

Items that are in stock will be shipped out the following day after placing your order.

If you request a print that is not in stock, please allow 1 week for the prints to be manufactured. This will then be shipped out with the expected delivery times below.

Expected Delivery Times:

• UK: 2-4 working days

• USA, Canada: 2-3 weeks

• Rest of the world: 3-6 weeks

Delivery delays may occur during busy periods, such as before Christmas.

8. How do I purchase an original piece?

To purchase an original piece please email me at athenamberart@gmail.com and I will get back to you within 2 days. Original pieces are on a first come first serve basis.

9. Can I get a refund?

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact me at athenamberart@gmail.com.

If your return is accepted, I’ll send you the instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

Returns and refunds are not accepted on original canvas pieces.

Damages and issues
If you receive a damaged print or receive the wrong item please contact me immediately. I will ask for a photo of the print, and then gladly send a free replacement or issue a full refund.

Refunds
I will notify you once i’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since i’ve approved your return, please contact me at athenamberart@gmail.com.