1. Where do you ship to?
Unfortunately, due to new GPSR (General Product Safety Regulation) for Northern Ireland and Europe,
I am unable to ship to these destinations at this time. This restricts shipping to the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Places that are not in the above list are available for shipping. Please do not place an order if you are affected by the GPSR Regulation as your order will be cancelled and refunded.
Plans are being discussed on how to resolve this in the future.
2. What courier do you use?
All print orders are shipped using Royal Mail with tracking.
Original pieces are shipped using DPD, with tracking and signature.
When your order has been shipped you will receive a tracking number which you can track on the couriers website.
3. When will I receive my order?
Items that are in stock will be shipped out the following day after placing your order.
If you request a print that is not in stock, please allow 1 week for the prints to be manufactured. This will then be shipped out with the expected delivery times below.
Expected Delivery Times:
UK: 2-4 working days
USA, Canada: 2-3 weeks
Rest of the world: 3-6 weeks
Delivery delays may occur during busy periods, such as before Christmas.
4. Commissions
Custom commissions are available on a case-by-case basis.
Process:
A detailed discussion will take place before starting including your budget, deadline for completion, subject matter, size and colour palette. A deposit of 50% will be required to begin work, with the remaining balance due upon completion.
Work will start by creating a draft illustration which will be consulted with the buyer. When an agreement is in place in terms of composition, colours and size, you will be given the estimated time of completion. Commissions are aimed to be completed as quickly as possible but may require extra time to ensure the commissioned piece meets your expectations. Progress images will be sent for your approval and a final image will be sent to ensure the buyer is happy with the completed piece.
When commissioning for a painting you confirm that you like the artistic style and approve that the commission will mirror that style.
Use of Commissioned Work:
Unless otherwise agreed, Athen Amber Art retains the right to share images of completed commissions in their portfolio, website, or social media. If you wish your commission to remain private, please state so at the time of request.
5. Can I get a larger print?
If you would like a larger print than what is available on the website, you can contact me to request what size you would like.
Please note these will need to be specially printed so please allow 2 weeks for manufacture and shipping.
6. Can I get a refund?
I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact me at athenamberart@gmail.com.
If your return is accepted, I’ll send you the instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.
Returns and refunds are not accepted on original canvas pieces or commissions.
Damages and issues
If you receive a damaged print or receive the wrong item please contact me immediately. I will ask for a photo of the print, and then gladly send a free replacement or issue a full refund.
Refunds
I will notify you once i’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since i’ve approved your return, please contact me at athenamberart@gmail.com.